No matter what the situation, we always try to perform everything you see in our Grooming Cycle. Whatever we see your pet needs we will attempt with your permission to get it done. Ultimately, what we care about is that you are happy and your pet looks great, feels great, and is healthy.
Grooming sessions can take 2 to 3 hours sometimes and it just wouldn't be humane to put any animal through all of that in one session. Especially if they are fully matted head to tail and require hours of clipper work which will for sure leave marks and make your pet very uncomfortable very unhappy and make us very sad.
So Pampered Paws has come up with a fair solution for all involved. Your first session is full price of course. If we have to come back the following day or the following week or month we offer a discount of 10%.
To avoid these types of situations we highly recommend you, as the owner, groom between our visits. We are happy to show you how to groom and what tools you'll need. You would be surprised - it's not that much work and doesn't cost that much for you to do the maintenance.